POLICIES and CONDITIONS (read this): Cancellations/No‐Shows

Cancellation Policy for the Stage Room, Opera Room, Studio A, Studio B, Old Office, and Event Room

Our clients must cancel at least 48 hours prior to the start time of the booking to avoid incurring fees; otherwise, the client is responsible for paying for the reserved time in full.
Any changes to the booking – amending, shortening the booking, or an outright cancellation -­‐ must be done by the client at least 48 hours prior to the start of the booking. Otherwise, the client is responsible for paying the reserved 1me in full.
Cancellations may be done in person, via email, or over the phone but NOT by leaving a voicemail on the answering machine. Once you have canceled your booking you will be given a cancellation code. Please make a note of this code and also request the name of the Michiko employee who has assisted you.

Cancellation Policy for Studios C, D, E, F, G, & the Drum Room

Our clients must cancel at least 24 hours prior to the start of the booking to avoid incurring fees; otherwise, the client is responsible for paying for the reserved time in full.

Any changes to the booking – amending the time, shortening the booking, or an outright cancellation -­‐ must be done by the client at least 24 hours prior to the start of the booking. Otherwise, the client is responsible for paying the reserved time in full.

Cancellations may be done in person, via email, or over the phone but NOT by leaving a voicemail on the answering machine. Once you have canceled your booking you will be given a cancellation code via email. Please keep a record of this email and code

If the client does not attend their reserved time, he or she is still responsible for paying for the reserved time in full.

Clients are responsible for any time booked under their name, regardless of who booked the space. To that end, Michiko Studios is not responsible for reaching out to students on behalf of teachers to collect payment for late cancelations or no‐shows if the time was booked under the teacher’s name. In such a case, payment for the reserved time is expected from the teacher.

5-Hour & 10‐Hour Cards
Michiko 5 and 10‐Hour Cards are available for guests who book regularly. Ask us about the rates!
5 and 10‐Hour Cards expire after 1 year.

Etiquette

  • As Michiko Studios is a primarily a jazz, classical, and vocal rehearsal and teaching space, we do not permit groups to exceed a level of volume reasonable for rehearsal purposes. Please keep volume at a moderate level and be considerate of others practicing or teaching lessons at the studio.
  • Michiko Studios will process your payment prior to your scheduled rehearsal. Please try to arrive early to expedite this process.
  • Please keep studio doors closed during rehearsals and lessons.
  • Please don’t enter any studios until your booking time. Others may be rehearsing or teaching. If you are not sure which direc1on your studio is, please ask one of our friendly staff members!
  • Food or drinks other than water are not allowed in our studios. If you are booking an event with food and drink, please notify a Michiko staff member and we will work on accommodating you. Clients are always welcome to eat and drink in our lobby areas.
  • Drugs and alcohol are impermissible, obviously.
  • You must account for set‐up and breakdown time within your reservation; you may not enter the room earlier than 10 minutes before your booking starts if the room is vacant.
  • Tap dancers must bring their own dancing boards. Under no circumstances can a tap dancer use the wooden floors in our studios.

Payment

  • Michiko Studios requires that all customers pay for their studio time before the start of their session. It’s good to arrive a few minutes early to facilitate this.
  • We accept cash, checks, traveler’s checks, debit cards, and all major credit cards (appropriate identification required).
  • Late cancellations and “no‐shows” are still responsible for paying for the reserved time in full. To this end, we will contact you for payment or run the credit card we have on file.

Personal Belongings

  • Michiko Studios is not responsible for any personal belongings left in the premises. It’s a good idea not to leave your belongings unattended and to thoroughly search the studio for any personal items at the end of your session.
  • Please note that our lost & found is purged at the end of each month.

Studio Equipment & Instruments

  • Never move the pianos
  • Please do not move pianos, drum sets, CD players, or PA systems in any of the studios without authorization and assistance from a Michiko employee. 
  • Never move the pianos
  • If you would like a piece of equipment removed from the studio or need additional chairs/music stands, please inform a Michiko employee and they will assist you.
  • Never move the pianos
  • If your session requires use of the congas, vibraphone, xylophone, or any microphones, please inform us at the time you make the booking; otherwise, use of these items cannot be guaranteed. An extra charge may be applied to your booking; please inquire. 
  • Never move the pianos 
  • Customers are responsible for any damage to equipment, instruments, or the studios themselves during their session. Please treat our equipment and rooms as if they were your own so we can continue to provide our services at our current rates. If you move the pianos, you will be charged for tuning and any damage incurred.
  • Never, ever, ever, ever, ever move the pianos. We can move them for you. Thanks.

Miscellaneous

  • Reservations can only be made on the hour and ½ hour, NOT on the ¼ hour.
  • Please be advised that a Michiko employee may give you a 5‐minute warning as your session draws to an end in order to ensure that all bookings start according to schedule. 
  • Michiko Studios will charge full price for studio time cancelled under the required time due to a client's encounter with any sudden or unforeseen circumstances such as inclement weather, ill health, airline flight cancellations, automobile breakdowns, or other such transportation difficulties, personal mishaps, and general misfortune, or any other reason. 

If you ever have any questions about anything, please ask a staff member or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.